Reservations & Cancellations:
A reservation confirmation number will be provided by e-mail within 24 hours of receipt of reservation deposit payment. Confirmations can be mailed by regular post upon request. Reservations are accepted only with deposit payment on a first come, first serve basis.
CABINS: Our policy is a two (2) night minimum booking for a cabin unless one single night is open due to the way others have booked and on long weekends our policy is a minimum three (3) night booking if the nights are available. Cabin reservations are accepted with payment of $150.00 deposit by MasterCard or Visa. Credit card reservation deposits are refundable, less a $25.00 transaction fee when we are provided with two (2) weeks notice of cancellation during peak-season (June through September & Christmas break).
With short notice cancellation of less than fourteen (14) full days during peak-season, guests will be billed for all nights reserved at base rate of $150/night, less any nights that we have been able to re-book on short notice. Please note that if reservation cancellation is necessary, the longer notice provided the better chance we have to re-book a cabin.
Off-season from October through May (except during Christmas break) cabin reservation deposits are refundable less a $25.00 transaction fee when provided with two (2) weeks notice of cancellation. With short notice of less than fourteen (14) days during off-season guests will be billed for all nights reserved at $100/night, less any nights that we have been able to re-book.
Off-season weekly rates are paid up-front for the week on a week-to-week basis, any refund with short notice cancellation of less than seven (7) days will be at our discretion.
For those who do not have a credit card for cabin reservations we require a deposit of $150.00 for each night reserved during peak-season or $100.00 for each night reserved during off-season, paid at the time of booking paid by cash, cheque or money order. If cancellation is necessary we will refund deposit payment by cheque, less our $25.00 cancellation fee when we are provided with a minumum of two weeks notice of cancellation. With short notice cancellation we will refund the deposit payment of $150/night or $100/night only for any nights that are able to re-book to other guests following short notice, less the $25.00 cancellation fee.
REFUNDS: Reservation deposit refund payment for cancellations that are received with adequate notice will be processed within 24 hours and confirmed by e-mail. Short notice cancellations will be confirmed by e-mail within 24 hours of cancellation notice being received and then followed-up within 24 hours of the last night reserved to advise of total amount of balance payment due.
CABINS MINIMUM STAY: Summer months and off-season weekends are our busiest times and booking a one night stay may block a two or three night booking. As we do not have unlimited accommodations, during our busy times a request for a single night stay may not be granted. However, quite often especially during the summer we will have availability for a single night due to the way others have booked. Please inquire. Off-Season long weekends we require a minimum three (3) night stay, however may accept a one or two night late booking when we have availability.
GUEST SUITE or RUSTIC RIDGE CABIN: Reservations are accepted with payment of a $100.00 deposit by MasterCard or Visa, refundable with two (2) weeks notice of cancellation, less a $25.00 transaction fee. With short notice cancellation guests will be billed at our base rate of $100/night for guest room or rustic cabin for all nights reserved, less those nights that we are able to rebook on short notice.
TEEPEES: Reservations are accepted with payment of a $70.00 deposit by MasterCard or Visa, refundable with two (2) weeks notice of cancellation, less a $25.00 transaction fee. With short notice cancellation of less than 14 full days, guests will be billed at our base rate of $70/night for the teepee for all nights reserved, less those nights that we are able to rebook on short notice.
CAMPSITES: Reservations are accepted with payment of a $25.00 non-refundable deposit by MasterCard or Visa.
Full payment for all nights reserved, less reservation deposit, is due upon check-in.
Check-in time is between 3:00 p.m. and 11:00 p.m. We request that guests provide an estimated time of arrival as this information helps us to plan our day.
Check-out time by 11:00 a.m. on the last day of your stay. We may be flexible with check-out time depending upon the arrival time of our next guests.
Our fully-serviced cabins are completely set up for light housekeeping and meal preparation. We do not provide daily maid service. It is the renters responsibility to wash dishes, tidy up and remove garbage daily. Fresh towels and linens are available on request.